Page 124 of the supplied copy

Appendix 7: Guidance for Times of Crisis

English translation of the author’s Persian text. Source-page references refer to the original edition.

Author: Mostafa Nezamparvar · Original book text

Examining customs, customer, payment and transport crisis scenarios — An educational illustration created with AI for this section of the book.

Appendix 7: Guidance for Times of Crisis—When Everything Goes Wrong (Sit Down and Think About These Questions, If You Can Be Bothered and It Is Not Too Much Strain)

What should you do if your goods get stuck in customs?
How should you deal with angry customers?
What should you do if the other party does not pay you?
How to manage transport crises: when your shipment falls off the ship!